Creating an urgency to resolve a debt is crucial in collections. One way for your office to create urgency for your patient is to provide a deadline for the balanced owed to be assigned to collections. However, saying that the account will go to collections is not enough; you must sell them on the benefits of avoiding such an action, and create a strong sense of urgency for them to take action NOW to get the bill paid-in-full.
Some of the benefits of not being assigned to collections would be to protect their credit history and an escalation of collection efforts by a third party, such as HCI. If you need more assistance with "how to create urgency", please feel free to contact us for more details.
HCI's participation and leadership includes the following collection and medical associations: