HCI HealthCare Collections
HCI HealthCare Receivables Management

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About HCI

HCI Healthcare Collections

We're special and we know it. Healthcare receivables and recovery is a unique niche.
Not many can perform on this stage and take a bow. We get ovations, know our stuff, been leading this industry for 20 years. Clients come to us when good isn't good enough. They demand the best.
We love it; wouldn't have it any other way.

Our CEO, Paul Peach lived on the other side.
As CFO and financial VP of major hospitals he reeled at the inadequacies in this industry. So we're the better mousetrap. We get intimate with our clients. Pay closer attention to their needs. Study their system and provide strong direction.
Give outstanding service. Actually take budgets and goals seriously.

Sound like an in-house department? You bet. But wait, there's more…services; lots of them. Everything your organization needs, and then some. And do we ever make a difference. "Wow!" We hear that from clients all the time. What else would you expect from a world-class, PPMS certified financial recovery team?

Established in 1992, HCI is one of the largest healthcare recovery agencies in the Southwest and is poised to become one of the largest in the country. HCI's unique perspective on the industry is under the direction of CEO, Paul Peach. Peach's extensive background includes positions as CFO at John C. Lincoln Hospital of Phoenix, VP of Finance for Lincoln Samaritan Hospital of Phoenix and similar positions at other healthcare facilities.

HCI attributes most of the success of its programs to its higher knowledge of the financial management of Healthcare organizations of all size, and by only employing exceptional team members. HCI's extensive employee training program, strategic planning, client consultation, goal setting, analysis, implementation and problem solving are all based on the HCI founding principles of integrity, compassion and results.

 

HCI Fast Facts

  • In business since 1992
  • Only serve healthcare providers
  • Meet HIPAA and PCI DSS compliance standards
  • All employees are trained and certified on their knowledge of the FDCPA, FCRA, TCPA, HIPAA and the emerging CFPB rules
  • Secure client portal
  • Secure patient portal
  • Long-term client relationships
  • Low employee turnover

one of only 70 PPMS Certified collection agencies

PPMS Certified

PPMS is a management system for recovery agencies based upon developing, implementing and adhering to a set of strict industry-specific professional practices and policies.

PPMS certification, much like a SAS-70 audit, requires independent CPA attestation that an agency has in place written policies, procedures, and work processes that ensure regulatory compliance and adherence to industry best practices. The agency must also demonstrate that it has procedures in place to identify and remediate any variance from these. PPMS certified agencies are subject to annual surveillance and must re-certify every five years.

An agency that has voluntarily undergone the PPMS application and certification process is, quite simply, a better business partner than one which has not. This rigorous process results in:


  • Greater productivity/better recoveries
  • Increased efficiency for better customer service
  • Improved data security and physical security
  • Improved solutions to compliance issues
  • Enhanced disaster recovery
  • More effectively trained staff
  • Continuous measurement of client satisfaction
  • Faster resolution of client services issues
  • Company-wide commitment to quality assurance
  • Documented procedures for consistent performance

This strict accreditation insures that you as HCI clients, receive the very best service.

"Clients come to us when good isn't good enough. They demand the best. We love it and wouldn't have it any other way."
— Christian Lehr, VP/COO

 
HCI is a proud member of the following associations:
HCI Associations Recovery and Medical Associations Recovery and Medical Associations