HCI HealthCare Collections
HCI HealthCare Receivables Management

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HCI Certifications

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Would Your Parents Understand This? Do you?

While everyone would likely agree with the statement that healthcare providers are not making bills confusing on purpose, and there is a lot of information that often must be conveyed, doing it in the clearest manner possible is in the best interest of patients and providers....
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Timely Responses to Patient Requests for Medical Records Aren’t Optional

It is a good rule of thumb to consider anything important if an enforcement arm of the federal government points something out 16 times....
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Staying out of the 501(r) Crosshairs

The ranking member of the Senate Finance Committee is calling for the requirements for hospitals operating as non-profit facilities under Section 501(r) to be "strengthened."...
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Physician, Tech Thyself

More than 40% of consumers said they would consider leaving their doctor and finding another one if they did not provide a good digital experience....
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Breaking Down Congress's Surprise Medical Law

Tucked inside Congress’s latest relief bill associated with the COVID-19 pandemic was a measure aimed at eliminating surprise medical bills for patients....
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The Impact of COVID-19 on Primary Care Practices

Primary care physicians’ practices have been uniquely affected by the COVID-19 pandemic. They are coping with a decline in patient volume — and revenue — because individuals are more afraid to leave their home, while also trying to manage with reducing staffing levels, largely due to increased demands for child care that are forcing employees to stay at home instead of being able to go to work....
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Tips to Help Maximize Collections

If the old ways aren’t going to work, that means providers need new solutions to solve a familiar problem. Creative solutions that match the needs of individuals — who may need more time or may not be able to pay the full balance they owe for previous procedures and healthcare visits....
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The Importance of the Date of Delinquency

Determining when a debt becomes delinquent is especially important if the provider or the collection agency it uses to recover unpaid debts is going to report that debt to a credit reporting agency....
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Preparing For Continued Reductions in Patient Volumes

While many providers were caught off-guard by the pandemic, and many are still focused on managing themselves during the crisis, they need to also prepare themselves for the future, and that future clearly has fewer patients than the provider had in the past....
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HCI Fast Facts

  • In business since 1992
  • Only serve healthcare providers
  • Meet HIPAA and PCI DSS compliance standards
  • All employees are trained and certified on their knowledge of the FDCPA, FCRA, TCPA, HIPAA and the emerging CFPB rules
  • Secure client portal
  • Secure patient portal
  • Long-term client relationships
  • Low employee turnover

one of only 70 PPMS Certified collection agencies

PPMS Certified

PPMS is a management system for recovery agencies based upon developing, implementing and adhering to a set of strict industry-specific professional practices and policies.

PPMS certification, much like a SAS-70 audit, requires independent CPA attestation that an agency has in place written policies, procedures, and work processes that ensure regulatory compliance and adherence to industry best practices. The agency must also demonstrate that it has procedures in place to identify and remediate any variance from these. PPMS certified agencies are subject to annual surveillance and must re-certify every five years.

An agency that has voluntarily undergone the PPMS application and certification process is, quite simply, a better business partner than one which has not. This rigorous process results in:

  • Greater productivity/better recoveries
  • Increased efficiency for better customer service
  • Improved data security and physical security
  • Improved solutions to compliance issues
  • Enhanced disaster recovery
  • More effectively trained staff
  • Continuous measurement of client satisfaction
  • Faster resolution of client services issues
  • Company-wide commitment to quality assurance
  • Documented procedures for consistent performance

This strict accreditation insures that you as HCI clients, receive the very best service.

"Clients come to us when good isn't good enough. They demand the best. We love it and wouldn't have it any other way."
— Christian Lehr, VP/COO

HCI is a proud member of the following associations:
HCI Associations Recovery and Medical Associations Recovery and Medical Associations