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Compliance Director Mac Johnston earns the Credit and Collection Compliance Officer (CCCO) designation from ACA International

Mac Johnston, Compliance Director of Healthcare Collections-I, L.L.C. (HCI) was awarded the Credit and Collection Compliance Officer designation from ACA International on March 29, 2018.

Designed for the advanced professional, typically a Chief Compliance Officer, this designation provides an in-depth range of knowledge on compliance strategy in the debt collection industry.


To achieve the designation, candidates must complete the eight courses listed below, as well as pass a final exam:


  • Advanced Compliance: Conducting a Risk Assessment
  • Advanced Compliance: Controls and Corrective Actions
  • Data Security and Privacy I
  • Ethical and Professional Collections
  • Advanced FDCPA Issues
  • Duties of Data Furnishers Under the FCRA
  • Understanding and Responding to the CFPB's Expectations
  • Writing Effective Policies and Procedures


HCI congratulates Mac Johnston on achieving this designation.

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HCI Fast Facts

  • In business since 1992
  • Only serve healthcare providers
  • Meet HIPAA and PCI DSS compliance standards
  • All employees are trained and certified on their knowledge of the FDCPA, FCRA, TCPA, HIPAA and the emerging CFPB rules
  • Secure client portal
  • Secure patient portal
  • Long-term client relationships
  • Low employee turnover

one of only 70 PPMS Certified collection agencies

PPMS Certified

PPMS is a management system for recovery agencies based upon developing, implementing and adhering to a set of strict industry-specific professional practices and policies.

PPMS certification, much like a SAS-70 audit, requires independent CPA attestation that an agency has in place written policies, procedures, and work processes that ensure regulatory compliance and adherence to industry best practices. The agency must also demonstrate that it has procedures in place to identify and remediate any variance from these. PPMS certified agencies are subject to annual surveillance and must re-certify every five years.

An agency that has voluntarily undergone the PPMS application and certification process is, quite simply, a better business partner than one which has not. This rigorous process results in:

  • Greater productivity/better recoveries
  • Increased efficiency for better customer service
  • Improved data security and physical security
  • Improved solutions to compliance issues
  • Enhanced disaster recovery
  • More effectively trained staff
  • Continuous measurement of client satisfaction
  • Faster resolution of client services issues
  • Company-wide commitment to quality assurance
  • Documented procedures for consistent performance

This strict accreditation insures that you as HCI clients, receive the very best service.

"Clients come to us when good isn't good enough. They demand the best. We love it and wouldn't have it any other way."
— Christian Lehr, VP/COO

HCI is a proud member of the following associations:
HCI Associations Recovery and Medical Associations Recovery and Medical Associations