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HCI COO Christian Lehr Discusses Technology Regulations in the Collections Industry

HCI COO Christian Lehr recently lent his expertise to an article posted on AccountsRecovery.net that examines the technological implications of the July 2015 FCC ruling regarding the Telephone Consumer Protection Act (TCPA). Lehr, along with other agency executitves, discussed ...
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Arizona Congresswoman Kyrsten Sinema Tours HCI

On March 30th, HCI was proud to host Rep. Kyrsten Sinema (D-Ariz), who serves on the House Financial Services Committee and Subcommittee on Financial Institutions and Consumer Credit.  Sinema met with HCI employees and discussed the challenges the collection industry meets on...
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Join HCI at the AzHFMA Spring Conference - April 20-22

Join HCI at the AzHFMA Spring Conference in Scottsdale on April 20-22. HCI is proud to be a Platinum-Level Chapter Sponsor for 2016 and will have a booth in the exhibition hall. Symposium details can be found here....
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Join HCI at the Colorado HFMA Annual Conference - April 13-15

Join HCI at the Colorado HFMA Annual Conference in Westminster on April 13-15. HCI is proud to be a Silver-Level Chapter Sponsor for 2016 and will have a booth in the exhibition hall. Symposium details can be found here....
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HCI is a Silver Sponsor of the California Hospital Association's Rural Health Care Symposium - April 6-8

Join HCI at the California Hospital Association's Rural Health Care Symposium in San Diego on April 6-8. HCI is proud to be a Silver Sponsor of this event and will have a booth in the exhibition hall. Symposium details can be found here....
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HCI is the Title Sponsor of the AZ HFMA Educational Road Show in Prescott

HCI is proud to be the Tltle Sponsor of the AZ HFMA Educational Road Show in Prescott, AZ this Friday. The event runs from 8:30 a.m. to 3:30 p.m., and is being held at Yavapai Regional Medical Center. For event details and to register, visit the AZ HFMA website listed here. http...
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Join HCI at HFMA's Northern California Chapter Meeting - March 21-22

HCI will be attending HFMA's Northern California Chapter Meeting on March 21-22. Meeting details can be found here....
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Arizona Congressman David Schweikert Tours HCI

On September 2nd, U.S. Rep. David Schweikert (R-AZ) met with staff and toured HCI's office. Mr. Schweikert sits on the House Financial Services Committee, the subcommittee responsible for measures relating to banks, banking, economic stabilization and insurance. "It was an honor...
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HCI Fast Facts

  • In business since 1992
  • Only serve healthcare providers
  • Meet HIPAA and PCI DSS compliance standards
  • All employees are trained and certified on their knowledge of the FDCPA, FCRA, TCPA, HIPAA and the emerging CFPB rules
  • Secure client portal
  • Secure patient portal
  • Long-term client relationships
  • Low employee turnover

one of only 70 PPMS Certified collection agencies

PPMS Certified

PPMS is a management system for recovery agencies based upon developing, implementing and adhering to a set of strict industry-specific professional practices and policies.

PPMS certification, much like a SAS-70 audit, requires independent CPA attestation that an agency has in place written policies, procedures, and work processes that ensure regulatory compliance and adherence to industry best practices. The agency must also demonstrate that it has procedures in place to identify and remediate any variance from these. PPMS certified agencies are subject to annual surveillance and must re-certify every five years.

An agency that has voluntarily undergone the PPMS application and certification process is, quite simply, a better business partner than one which has not. This rigorous process results in:


  • Greater productivity/better recoveries
  • Increased efficiency for better customer service
  • Improved data security and physical security
  • Improved solutions to compliance issues
  • Enhanced disaster recovery
  • More effectively trained staff
  • Continuous measurement of client satisfaction
  • Faster resolution of client services issues
  • Company-wide commitment to quality assurance
  • Documented procedures for consistent performance

This strict accreditation insures that you as HCI clients, receive the very best service.

"Clients come to us when good isn't good enough. They demand the best. We love it and wouldn't have it any other way."
— Christian Lehr, VP/COO

 
HCI is a proud member of the following associations:
HCI Associations Recovery and Medical Associations Recovery and Medical Associations