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HCI HealthCare Receivables Management

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Information Security Tips to Help Healthcare Companies During COVID

The Department of Health and Human Services has fined several companies in recent months for data breaches, illustrating the importance of securing data, especially when many employees are working remotely....
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Optimizing Self-Pay Collection to Aid Patients, Revenue During COVID-19

Healthcare providers are facing the double whammy of increased expenses and decreased revenue thanks to the cancellation of elective procedures and a drop in patient volume while also having to spend more on personal protective equipment and other expenses associated with the COVID-19 pandemic....
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Comparing Commercial and Medicare Professional Service Prices

There is a ton of variation across the country and even across individual states when looking at healthcare prices. This only serves to add to the confusion felt by individuals, especially those without health insurance, who are forced to wait for a bill to arrive in the mail to learn how much he or she is going to have to pay for a visit to the doctor or a hospital....
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The New 'Normal'

There are signs that components of what people and businesses consider to be normal are coming back....
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Leveraging Relationships Can Help Providers Recover From Pandemic

It will take up to a year for the volume of patient visits to return to pre-COVID levels, which means that the amount of revenue being generated will not increase fast enough to bolster the finances of hospitals and healthcare organizations, according to the results of a survey conducted by The Chartis Group (https://www.chartis.com/financial-recovery-survey)....
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HCI is proud to be the Title Sponsor of the CRCR Bootcamp, presented by AZHFMA on September 16, 2020

Mark your calendars for September 16, 2020 and register now at www.azhfma.org. Space is limited and registration is required....
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Study Shows Price Transparency Dramatically Increases Patient Payments

Providers that were more transparent about how much things cost were able to collect 42% more at the point of service....
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How to adapt to patient-friendly billing in the COVID-19 world

The coronavirus pandemic has turned the world upside-down in more ways than one. Many consumer behavior patterns have changed in the wake of the pandemic, primarily due to individuals spending so much more time at home now than they have in the past. Those patterns have afforded individuals with more time to do research, more time to ask questions, more time to become well-informed, especially about their medical bills and the options that may be available to them. In response to this trend, healthcare providers would do well to monitor their interactions with individuals and make necessary adjustments to their scripts, policies and procedures, and arrangements with third-party collection agencies so proper preparations and arrangements can be made to account for a patient who is more sophisticated and understanding....
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Planning For The Projected Increase In Health Care Debt

According to a new report, the amount of medical debt owed by people across the country is expected to spike this year. We're here to help....
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Making The Most Difficult Decision

The decision to sue a patient is not one to be taken lightly. There are a lot of variables that go into making the decision, not the least of which is determining whether filing a lawsuit will lead to some payment on the debt being made....
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HCI Fast Facts

  • In business since 1992
  • Only serve healthcare providers
  • Meet HIPAA and PCI DSS compliance standards
  • All employees are trained and certified on their knowledge of the FDCPA, FCRA, TCPA, HIPAA and the emerging CFPB rules
  • Secure client portal
  • Secure patient portal
  • Long-term client relationships
  • Low employee turnover

one of only 70 PPMS Certified collection agencies

PPMS Certified

PPMS is a management system for recovery agencies based upon developing, implementing and adhering to a set of strict industry-specific professional practices and policies.

PPMS certification, much like a SAS-70 audit, requires independent CPA attestation that an agency has in place written policies, procedures, and work processes that ensure regulatory compliance and adherence to industry best practices. The agency must also demonstrate that it has procedures in place to identify and remediate any variance from these. PPMS certified agencies are subject to annual surveillance and must re-certify every five years.

An agency that has voluntarily undergone the PPMS application and certification process is, quite simply, a better business partner than one which has not. This rigorous process results in:

  • Greater productivity/better recoveries
  • Increased efficiency for better customer service
  • Improved data security and physical security
  • Improved solutions to compliance issues
  • Enhanced disaster recovery
  • More effectively trained staff
  • Continuous measurement of client satisfaction
  • Faster resolution of client services issues
  • Company-wide commitment to quality assurance
  • Documented procedures for consistent performance

This strict accreditation insures that you as HCI clients, receive the very best service.

"Clients come to us when good isn't good enough. They demand the best. We love it and wouldn't have it any other way."
— Christian Lehr, VP/COO

HCI is a proud member of the following associations:
HCI Associations Recovery and Medical Associations Recovery and Medical Associations