HCI HealthCare Collections
HCI HealthCare Receivables Management

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Collection Agencies - A Valuable Partner In These Difficult Times

Nobody ever thinks of a collection agency as a lifeline, but that is what it can be to a medical practice or facility....
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Pre-COVID-19 study reveals revenue cycle challenges on larger balances

The study illustrates the paradox that exists in the healthcare industry today that both sides of the patient-practice experience are being squeezed....
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A Thank You Message From The Owners Of HCI

Paul Peach and Christian Lehr, the owners of HCI, would like to say thank you to our staff and clients....
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Physician Practices and Rural Hospitals are Experiencing Significant Financial Difficulties During COVID-19 Pandemic

A study conducted early this month by the Medical Group Management Association revealed that 97% of physician practices have experienced a negative financial impact, either directly or indirectly because of COVID-19....
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The financial impact of coronavirus on the healthcare industry

Hospitals and healthcare facilities may have ended 2019 on the upswing, from a financial perspective, but that is likely to drastically change in 2020 thanks to the coronavirus pandemic....
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HCI update regarding Coronavirus (COVID-19) - 3/31/2020

March 31, 2020 Dear Client Partners, Gov. Doug Ducey signed an executive order on Monday (March 30th) calling on Arizonans to stay home to help curb the spread of the new coronavirus. (https://www.azcentral.com/story/news/politics/arizona/2020/03/30/arizona-stay-home-order-what...
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Coronavirus and Collections

Of all the things that people in America have to worry about today, as we talk about self-quarantining, having enough supplies, and whether our jobs will still be there once the all-clear is given, worrying about medical bills for mandatory hospital stays might be closer to the b...
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HCI update regarding Coronavirus (COVID-19)

Dear Client Partners, As we all continue to monitor the situation surrounding Coronavirus (COVID-19), we felt it was an appropriate time to reach out to you with an update. Like most businesses, we are following Federal CDC guidelines and closely watching developments at the St...
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Collector.Live! recordings available for free for the next 60 days

As a former speaker at Collector.Live!, I wanted to let everyone know that the organizers of the event are giving away access to all of the videos from all three Collector.Live! events, for free, for the next 60 days. There may not be much we can do to solve the big problems like...
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Knowing When to Say When

Hospitals continue to be under extreme scrutiny if they choose to take legal action against individuals for unpaid medical bills....
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HCI Fast Facts

  • In business since 1992
  • Only serve healthcare providers
  • Meet HIPAA and PCI DSS compliance standards
  • All employees are trained and certified on their knowledge of the FDCPA, FCRA, TCPA, HIPAA and the emerging CFPB rules
  • Secure client portal
  • Secure patient portal
  • Long-term client relationships
  • Low employee turnover

one of only 70 PPMS Certified collection agencies

PPMS Certified

PPMS is a management system for recovery agencies based upon developing, implementing and adhering to a set of strict industry-specific professional practices and policies.

PPMS certification, much like a SAS-70 audit, requires independent CPA attestation that an agency has in place written policies, procedures, and work processes that ensure regulatory compliance and adherence to industry best practices. The agency must also demonstrate that it has procedures in place to identify and remediate any variance from these. PPMS certified agencies are subject to annual surveillance and must re-certify every five years.

An agency that has voluntarily undergone the PPMS application and certification process is, quite simply, a better business partner than one which has not. This rigorous process results in:

  • Greater productivity/better recoveries
  • Increased efficiency for better customer service
  • Improved data security and physical security
  • Improved solutions to compliance issues
  • Enhanced disaster recovery
  • More effectively trained staff
  • Continuous measurement of client satisfaction
  • Faster resolution of client services issues
  • Company-wide commitment to quality assurance
  • Documented procedures for consistent performance

This strict accreditation insures that you as HCI clients, receive the very best service.

"Clients come to us when good isn't good enough. They demand the best. We love it and wouldn't have it any other way."
— Christian Lehr, VP/COO

HCI is a proud member of the following associations:
HCI Associations Recovery and Medical Associations Recovery and Medical Associations