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HCI HealthCare Receivables Management

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Blog

Patients' demographics, and its effect on the revenue cycle

Patient demographics plays a large role in your subsequent efforts to resolve a patient's balance....
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The Value of Educating Patients on Their Medical Bills

The value added by educating your patients on the billing process is larger than you think. And the danger of not educating your patients might be larger than you realize....
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The Importance of Empathy in Healthcare Collections

There are a number of studies showing a troubling trend of people postponing medical treatment due to expected costs....
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Doing Enough Charity Care?

A recent article argues that not only are non-profit hospitals failing to provide enough charity care, they're actively discouraging people from receiving it....
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A System Where, Too Often, There Are No Winners

Lawsuits against consumers are truly a last resort of any agency. Here's how consumers can help us help them and avoid a lawsuit....
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Lawsuit regarding regulations requiring notice of financial assistance policy decided in MN

The U.S. District Court for the District of Minnesota agreed that collection agencies are not required to include written notice of a hospital facility's/creditor's financial assistance policy....
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COO Christian Lehr will appear as a panelist for an AccountsRecovery.net Webinar on Friday, Nov. 15.

WEBINAR: THE NEW DYNAMIC OF HEALTHCARE COLLECTIONS: WHEN LAWSUITS MIGHT NOT BE AN OPTION...
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Government Reimbursement For Medicare Bad Debt Dropping Significantly: Report

Hospitals and healthcare providers that accept Medicare should be bracing to receive significantly less money from the federal government to cover bad debts...
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Should Hospitals Worry About the CFPB’s Proposed Debt Collection Rule?

How the CFPB’s Proposed Debt Collection Rule Will Make It More Complicated to Collect on Medical Debt...
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Developing a Suitable Response

This article looks at the troubling trend of media outlets criticizing hospitals that file lawsuits to recover monies owed to them....
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HCI Fast Facts

  • In business since 1992
  • Only serve healthcare providers
  • Meet HIPAA and PCI DSS compliance standards
  • All employees are trained and certified on their knowledge of the FDCPA, FCRA, TCPA, HIPAA and the emerging CFPB rules
  • Secure client portal
  • Secure patient portal
  • Long-term client relationships
  • Low employee turnover

one of only 70 PPMS Certified collection agencies

PPMS Certified

PPMS is a management system for recovery agencies based upon developing, implementing and adhering to a set of strict industry-specific professional practices and policies.

PPMS certification, much like a SAS-70 audit, requires independent CPA attestation that an agency has in place written policies, procedures, and work processes that ensure regulatory compliance and adherence to industry best practices. The agency must also demonstrate that it has procedures in place to identify and remediate any variance from these. PPMS certified agencies are subject to annual surveillance and must re-certify every five years.

An agency that has voluntarily undergone the PPMS application and certification process is, quite simply, a better business partner than one which has not. This rigorous process results in:


  • Greater productivity/better recoveries
  • Increased efficiency for better customer service
  • Improved data security and physical security
  • Improved solutions to compliance issues
  • Enhanced disaster recovery
  • More effectively trained staff
  • Continuous measurement of client satisfaction
  • Faster resolution of client services issues
  • Company-wide commitment to quality assurance
  • Documented procedures for consistent performance

This strict accreditation insures that you as HCI clients, receive the very best service.

"Clients come to us when good isn't good enough. They demand the best. We love it and wouldn't have it any other way."
— Christian Lehr, VP/COO

 
HCI is a proud member of the following associations:
HCI Associations Recovery and Medical Associations Recovery and Medical Associations