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HCI HealthCare Receivables Management

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Lawsuit regarding regulations requiring notice of financial assistance policy decided in MN

The U.S. District Court for the District of Minnesota agreed that collection agencies are not required to include written notice of a hospital facility's/creditor's financial assistance policy....
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COO Christian Lehr will appear as a panelist for an AccountsRecovery.net Webinar on Friday, Nov. 15.

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Government Reimbursement For Medicare Bad Debt Dropping Significantly: Report

Hospitals and healthcare providers that accept Medicare should be bracing to receive significantly less money from the federal government to cover bad debts...
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Should Hospitals Worry About the CFPB’s Proposed Debt Collection Rule?

How the CFPB’s Proposed Debt Collection Rule Will Make It More Complicated to Collect on Medical Debt...
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Developing a Suitable Response

This article looks at the troubling trend of media outlets criticizing hospitals that file lawsuits to recover monies owed to them....
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The Bad Kind of Surprise

HCI is excited to present the first in a series of bi-monthly articles for our clients and interested parties. Today's article has to do with "Surprise" or "Balance" billing as it relates to medical providers....
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Christian Lehr elected to ACA International's Board of Directors

Healthcare Collections-I, L.L.C. Chief Operating Officer Christian Lehr was elected to the ACA International's Board of directors. Read more here: https://www.linkedin.com/feed/update/urn:li:activity:6560596037030031360...
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Healthcare Collections-I, LLC's COO, Christian Lehr, announces his candidacy for ACA International's Board of Directors

April 5, 2019 - Christian Lehr, Chief Operating Office of Healthcare Collections-I, LLC, has announced his candidacy for ACA International's Board of Directors. His candidate statement of interest is shown below....
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HCI is a proud sponsor of Lobster Fest, presented by Maggie's Place and Phoenix West Rotary Club

HCI is a proud sponsor of Lobster Fest, presented by Maggie's Place and Phoenix West Rotary Club, being held on Saturday, April 6th....
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Healthcare Collections-I, L.L.C. COO Christian Lehr featured on ACA's Podcast

Anne Rosso May, managing editor of Collector magazine, talks to ACA International members Debra Ciskey, compliance officer for Wakefield and Associates, and Christian Lehr, chief operating officer for Healthcare Collections, discuss how they use “gamification” products to tra...
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HCI Fast Facts

  • In business since 1992
  • Only serve healthcare providers
  • Meet HIPAA and PCI DSS compliance standards
  • All employees are trained and certified on their knowledge of the FDCPA, FCRA, TCPA, HIPAA and the emerging CFPB rules
  • Secure client portal
  • Secure patient portal
  • Long-term client relationships
  • Low employee turnover

one of only 70 PPMS Certified collection agencies

PPMS Certified

PPMS is a management system for recovery agencies based upon developing, implementing and adhering to a set of strict industry-specific professional practices and policies.

PPMS certification, much like a SAS-70 audit, requires independent CPA attestation that an agency has in place written policies, procedures, and work processes that ensure regulatory compliance and adherence to industry best practices. The agency must also demonstrate that it has procedures in place to identify and remediate any variance from these. PPMS certified agencies are subject to annual surveillance and must re-certify every five years.

An agency that has voluntarily undergone the PPMS application and certification process is, quite simply, a better business partner than one which has not. This rigorous process results in:

  • Greater productivity/better recoveries
  • Increased efficiency for better customer service
  • Improved data security and physical security
  • Improved solutions to compliance issues
  • Enhanced disaster recovery
  • More effectively trained staff
  • Continuous measurement of client satisfaction
  • Faster resolution of client services issues
  • Company-wide commitment to quality assurance
  • Documented procedures for consistent performance

This strict accreditation insures that you as HCI clients, receive the very best service.

"Clients come to us when good isn't good enough. They demand the best. We love it and wouldn't have it any other way."
— Christian Lehr, VP/COO

HCI is a proud member of the following associations:
HCI Associations Recovery and Medical Associations Recovery and Medical Associations