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HCI HealthCare Receivables Management

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Developing a Suitable Response

This article looks at the troubling trend of media outlets criticizing hospitals that file lawsuits to recover monies owed to them....
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The Bad Kind of Surprise

HCI is excited to present the first in a series of bi-monthly articles for our clients and interested parties. Today's article has to do with "Surprise" or "Balance" billing as it relates to medical providers....
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Christian Lehr elected to ACA International's Board of Directors

Healthcare Collections-I, L.L.C. Chief Operating Officer Christian Lehr was elected to the ACA International's Board of directors. Read more here: https://www.linkedin.com/feed/update/urn:li:activity:6560596037030031360...
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Healthcare Collections-I, LLC's COO, Christian Lehr, announces his candidacy for ACA International's Board of Directors

April 5, 2019 - Christian Lehr, Chief Operating Office of Healthcare Collections-I, LLC, has announced his candidacy for ACA International's Board of Directors. His candidate statement of interest is shown below....
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HCI is a proud sponsor of Lobster Fest, presented by Maggie's Place and Phoenix West Rotary Club

HCI is a proud sponsor of Lobster Fest, presented by Maggie's Place and Phoenix West Rotary Club, being held on Saturday, April 6th....
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Healthcare Collections-I, L.L.C. COO Christian Lehr featured on ACA's Podcast

Anne Rosso May, managing editor of Collector magazine, talks to ACA International members Debra Ciskey, compliance officer for Wakefield and Associates, and Christian Lehr, chief operating officer for Healthcare Collections, discuss how they use “gamification” products to tra...
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Healthcare Collections-I, L.L.C. COO Christian Lehr spoke at the 2019 Collector Live event

Healthcare Collections-I, L.L.C. COO Christian Lehr was an invited speaker at the 2019 Collector.Live! event in Dallas, Texas on January 15, 2019. http://www.collectorlive.com...
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Compliance Director Mac Johnston earns the Credit and Collection Compliance Officer (CCCO) designation from ACA International

Mac Johnston, Compliance Director of Healthcare Collections-I, L.L.C. (HCI) was awarded the Credit and Collection Compliance Officer designation from ACA International on March 29, 2018. Designed for the advanced professional, typically a Chief Compliance Officer, this designati...
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Healthcare Collections-I, L.L.C. COO Christian Lehr named to Osborn School District Education Foundation Board of Directors

FOR IMMEDIATE RELEASE: Healthcare Collections-I, L.L.C. COO Christian Lehr named to Osborn School District Education Foundation Board of Directors Phoenix, AZ – March 29, 2017 – Christian Lehr, Chief Operating Officer of Healthcare Collections-I, L.L.C. (HCI) was named to t...
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HCI Goes Red For Women

In honor of the American Heart Association’s “Go Red for Women” campaign, HCI employees wore red in February to show their support and commitment to ending heart disease in women. HCI supports the American Heart Association’s national movement to create healthier communit...
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HCI Fast Facts

  • In business since 1992
  • Only serve healthcare providers
  • Meet HIPAA and PCI DSS compliance standards
  • All employees are trained and certified on their knowledge of the FDCPA, FCRA, TCPA, HIPAA and the emerging CFPB rules
  • Secure client portal
  • Secure patient portal
  • Long-term client relationships
  • Low employee turnover

one of only 70 PPMS Certified collection agencies

PPMS Certified

PPMS is a management system for recovery agencies based upon developing, implementing and adhering to a set of strict industry-specific professional practices and policies.

PPMS certification, much like a SAS-70 audit, requires independent CPA attestation that an agency has in place written policies, procedures, and work processes that ensure regulatory compliance and adherence to industry best practices. The agency must also demonstrate that it has procedures in place to identify and remediate any variance from these. PPMS certified agencies are subject to annual surveillance and must re-certify every five years.

An agency that has voluntarily undergone the PPMS application and certification process is, quite simply, a better business partner than one which has not. This rigorous process results in:


  • Greater productivity/better recoveries
  • Increased efficiency for better customer service
  • Improved data security and physical security
  • Improved solutions to compliance issues
  • Enhanced disaster recovery
  • More effectively trained staff
  • Continuous measurement of client satisfaction
  • Faster resolution of client services issues
  • Company-wide commitment to quality assurance
  • Documented procedures for consistent performance

This strict accreditation insures that you as HCI clients, receive the very best service.

"Clients come to us when good isn't good enough. They demand the best. We love it and wouldn't have it any other way."
— Christian Lehr, VP/COO

 
HCI is a proud member of the following associations:
HCI Associations Recovery and Medical Associations Recovery and Medical Associations