HCI has decades of hands-on experience working with medical business offices and the issues they face daily. A wide range of consultative services are available including:
In addition to standard bad debt recovery services, HCI offers extended services to address clients' entire revenue cycle needs. Some customized solutions include:
The core function of a healthcare financial management company is bad debt recovery. HCI has always specialized in healthcare debt recovery and has provided superior results.
Proven recovery techniques, tools and features for the medical industryinclude:
At HCI, an experienced claims management department is dedicated to resolving unpaid, denied and even unbilled claims with all insurance companies. Experience indicates that 20% to 30% of all accounts classified as "bad debt" can be collected from an insurance company rather than the patient.
Examples of customized HCI services which can help minimize outstanding claims include:
PPMS is a management system for recovery agencies based upon developing, implementing and adhering to a set of strict industry-specific professional practices and policies.
PPMS certiﬁcation, much like a SAS-70 audit, requires independent CPA attestation that an agency has in place written policies, procedures, and work processes that ensure regulatory compliance and adherence to industry best practices. The agency must also demonstrate that it has procedures in place to identify and remediate any variance from these. PPMS certiﬁed agencies are subject to annual surveillance and must re-certify every ﬁve years.
An agency that has voluntarily undergone the PPMS application and certiﬁcation process is, quite simply, a better business partner than one which has not. This rigorous process results in:
This strict accreditation insures that you as HCI clients, receive the very best service.
"Clients come to us when good isn't good enough. They demand the best. We love it and wouldn't have it any other way."
— Christian Lehr, VP/COO