HCI HealthCare Collections
HCI HealthCare Receivables Management

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HCI Services


HCI has decades of hands-on experience working with medical business offices and the issues they face daily. A wide range of consultative services are available including:

  • Business office evaluations
  • Personnel evaluations
  • Staff training
  • Seminars
  • Webinars
  • Although available to any medical practice or hospital for a fee,
    a number of these services are provided at no charge to established clients.

Extended Business Office - EBO

In addition to standard bad debt recovery services, HCI offers extended services to address clients' entire revenue cycle needs. Some customized solutions include:

  • Payment monitoring
  • Charity care eligibility review
  • Insurance claim management
  • Insurance claim billing/rebilling
  • Insurance claim status review
  • Insurance claim appeals
  • Automated telephone messaging
  • Precollection letter series
  • Consulting and training solutions

Bad Debt Recovery

The core function of a healthcare financial management company is bad debt recovery. HCI has always specialized in healthcare debt recovery and has provided superior results.

Proven recovery techniques, tools and features for the medical industryinclude:

  • Experienced healthcare recovery agents, fully trained on FDCPA and HIPAA
  • Bilingual recovery agents
  • Competitive fees
  • Customized reporting (paper and/ or electronic)
  • Ability to accept electronic placements in any format
  • Ability to provide electronic remittance
  • Full service and support/ Leading-edge technology
  • Low complaint generation
  • Ethics and integrity
  • A positive reputation in the medical community
  • Ability to accept second placements

Insurance Claims Management

At HCI, an experienced claims management department is dedicated to resolving unpaid, denied and even unbilled claims with all insurance companies. Experience indicates that 20% to 30% of all accounts classified as "bad debt" can be collected from an insurance company rather than the patient.

Examples of customized HCI services which can help minimize outstanding claims include:

  • Eligibility verification
  • Insurance claim billing/rebilling
  • Insurance appeal management
  • Insurance claim follow-up
  • Secondary insurance claim filing



HCI Fast Facts

  • In business since 1992
  • Only serve healthcare providers
  • Meet HIPAA and PCI DSS compliance standards
  • All employees are trained and certified on their knowledge of the FDCPA, FCRA, TCPA, HIPAA and the emerging CFPB rules
  • Secure client portal
  • Secure patient portal
  • Long-term client relationships
  • Low employee turnover

one of only 70 PPMS Certified collection agencies

PPMS Certified

PPMS is a management system for recovery agencies based upon developing, implementing and adhering to a set of strict industry-specific professional practices and policies.

PPMS certification, much like a SAS-70 audit, requires independent CPA attestation that an agency has in place written policies, procedures, and work processes that ensure regulatory compliance and adherence to industry best practices. The agency must also demonstrate that it has procedures in place to identify and remediate any variance from these. PPMS certified agencies are subject to annual surveillance and must re-certify every five years.

An agency that has voluntarily undergone the PPMS application and certification process is, quite simply, a better business partner than one which has not. This rigorous process results in:

  • Greater productivity/better recoveries
  • Increased efficiency for better customer service
  • Improved data security and physical security
  • Improved solutions to compliance issues
  • Enhanced disaster recovery
  • More effectively trained staff
  • Continuous measurement of client satisfaction
  • Faster resolution of client services issues
  • Company-wide commitment to quality assurance
  • Documented procedures for consistent performance

This strict accreditation insures that you as HCI clients, receive the very best service.

"Clients come to us when good isn't good enough. They demand the best. We love it and wouldn't have it any other way."
— Christian Lehr, VP/COO

HCI is a proud member of the following associations:
HCI Associations Recovery and Medical Associations Recovery and Medical Associations